ZoroKart - Order Cancellation and Return Policy

We at ZoroKart aim to provide you with a smooth and hassle-free shopping experience. However, we understand that there might be times when you need to cancel or return an order. Please read the detailed policies below to understand how cancellations and returns work on our platform.

Order Cancellation Policy

1. Before Dispatch

You can cancel your order anytime before it is dispatched from our warehouse. Once the order is packed and handed over to the delivery partner, it cannot be canceled via the website or app. However, you still have the option to refuse the delivery at your doorstep.

2. Cancellation Time Window

The time window to cancel an order may vary depending on the product category. This window will be mentioned clearly on the product page and/or in the order confirmation you receive. Once this time limit has passed, cancellation will no longer be available for that product.

3. Cancellation Charges

If you request a cancellation after the time window has expired, there may be a cancellation fee charged. This fee helps us cover the costs already incurred in processing your order. The final call on whether a fee applies will be as per the product-specific policy mentioned during purchase.

4. Seller-Initiated Cancellations

In rare cases, if your order is canceled by the seller due to reasons like:

• Product being out of stock
• Technical issues
• Quality check failure
• Unforeseen circumstances

A full refund will be initiated for all prepaid orders.

Platform Rights

ZoroKart reserves the right to:

• Accept or decline any cancellation request.
• Waive or modify the cancellation fee or time window as deemed necessary.
• Cancel any order in whole or in part for reasons such as fraud detection, logistical constraints, force majeure events, or terms of use violations.

In such cases, customers will not be charged, and any prepaid amount will be refunded within 5–7 business days.

Instant (Hyperlocal) Delivery – Cancellation Policy

Orders placed under the ZoroKart MINUTES delivery service (quick deliveries) cannot be canceled or refunded via self-service due to the rapid fulfillment process.

However, exceptions can be made if:

• Your order was not delivered within the estimated time.
• The delivery partner has not picked up the order.
• The seller cancels or fails to accept the order.
• You speak to a ZoroKart Customer Experience Agent with a valid reason.

Please note: Doorstep rejection is also allowed in certain valid scenarios.

Returns Policy

ZoroKart offers a flexible Returns Policy, but it is important to note that this varies based on the product type and seller.

1. Seller-Based Returns

Returns, exchanges, or replacements are provided directly by the sellers on ZoroKart. Each product will have its own return terms, which may differ from general site-wide policies.

2. Product Page Terms Apply

Always refer to the product page for the most accurate return policy for a specific item. These terms will override general return rules.

Examples:

• Some items may be non-returnable (like perishable goods, hygiene products, etc.).
• Others may allow 7-day or 10-day returns/replacements depending on the category.

3. Return Conditions

Returns will only be accepted if:

• The item is unused, unwashed, and in original packaging.
• You raise a return request within the return window.
• All tags, accessories, and invoices are intact.